Claiming JobSeeker Payment (JSP) 001-19051501

This document describes how an individual can claim JSP online, or with assistance from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers ought to declare as soon as possible online through the Services Australia site.

To receive JSP a person should:

– be of qualifying age for JSP
– meet Australian residence requirements for JSP
– be jobless, and
– looking for work and going to participate in activities that increase their possibilities of finding a job, or
– not able to work, employment study or look for work due to medical condition, health problem or injury, or
– used or studying complete time and are not able to undertake these due to a medical condition, employment disease or injury and work or research study to go back to

If the consumer has shown they are not able to work due to a temporary incapacity, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW clients declaring JSP

A DSP customer whose payments have been suspended/ cancelled return to work (RTW) can declare an alternate payment when:

– they are still working 30 or more hours weekly, and
– their earnings falls listed below the JSP income test cut-off

For example, a self-employed DSP consumer is still working 30 hours weekly, but their earnings has decreased. See Rates and Thresholds.

In all cases, examine if the consumer is eligible to have their DSP reinstated before taking a look at another payment. See Commencing or to work or self-employment Disability Support Pension (DSP).

Early declares for JSP

Customers can lodge an early claim for JSP approximately 13 weeks before the very first day of eligibility. On the day they become certified they need to provide their checking account balances, evidence of earnings and employment separation details.

Customers can start an early claim online. They will be able to finish Your personal information, Your scenarios and Your financial information.

If making an early claim after a break in payment of 39 weeks or less, the customer will have fewer questions to respond to in the online claim.

Customers can not finish Review and Confirm, Next steps or submit the claim online till within 2 week of being qualified for JSP. They will get a suggestion notice 14 days before the eligibility date.

A detained individual may lodge a claim approximately 3 weeks before release from jail. These claims are not thought about early claims as the client is certified but not payable when they declare.

Customers moving from an existing income support payment can lodge an early claim approximately 28 days before the date of qualification.

Online claims

Customers should develop a myGov account and connect their Centrelink online account to it.

Once the client has actually linked their Centrelink online account to myGov, to start an online claim for JSP they should:

– check in to myGov and gain access to their linked Centrelink online account
– ensure their personal information are proper. From the menu, choose the My details > Personal and contact information > My profile to make updates
– from the menu, select Payments and claims > Claims > Make a claim. To find out more, see Claiming JSP online table in the Self-managed tab

Customers claiming or moving to JSP will see a lowered question set as part of their online claim if they are:

– presently in receipt of an income assistance payment, or
– have actually cancelled from payment in the last 52 weeks

Streamlined claims

Sometimes, a task exists to the client on their Centrelink online account homepage up to 28 days prior to losing certification for their current payment.

The job will allow the customer to carry out a structured claim process to send a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be used for clients considered unable or unsuitable to complete an online claim or nominees. ACC ought to also be utilized in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, through uploaded files, post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC indicates:

– the client can begin a claim online and a Service Officer can take it over, or
– a Service Officer can assist a consumer begin a claim which can then be completed by the consumer in their Centrelink online account

Remote consumers

If the consumer lives in a remote area and normally uses a representative, Remote Service Centre, or phone to do business and is unable or unsuitable to finish an online claim, the client ought to be moved to the Remote Claims Processing (RCP) to begin their ACC.

The Remote Claims Processing (RCP) group supplies specialised remote service for identified remote clients.

The consumer must have:

– the remote indication showing on the Customer Overview, or
– a property address in a remote location

To examine the address remains in a remote area:

– search the town name in Office Locator
– see the Towns Result List
– see the Remoteness column

Customers with candidate arrangements

Correspondence nominees can submit an online claim for JSP on behalf of their principal.

If a correspondence candidate contacts to claim JSP on behalf of their principal, use an online claim first. If they decline the online claim offer, a Service Officer need to run Assisted Customer Claim (ACC) with the candidate.

If a candidate is declaring on behalf of an individual, motivate the nominee to assist the individual claim JSP utilizing the individual’s Centrelink online account. If the candidate is unable or unwilling to do so, a Service Officer is to run ACC with the nominee.

Claim submission exceptions

In some circumstances, it may not be affordable for a client to finish all Required jobs prior to sending their claim. These consist of exceptions when certain vulnerabilities exist, see Circumstances Change Monitor (CCM).

Transferring to a Location of Lower Employment Prospects (MALEP)

Do not undertake any MALEP assessments. The Department of Social Services (DSS) have paused all Relocating to an Area of Lower Employment Prospects (MALEP) evaluations.

If the consumer has moved address within the previous 26 weeks, Services Australia must figure out if they have minimized their employment prospects by transferring to a brand-new location.

If this is the case, the Service Officer need to examine a possible MALEP employment related exemption duration.

Unemployed due to a voluntary act or misconduct

If the consumer has actually voluntarily left work or been dismissed due to misbehavior in the 12 weeks prior to claiming, a joblessness failure or an Unemployment Non-Payment Period (UNPP) might have happened.

Do not produce compliance action up until the Employment Separation Certificate (SU1) (or comparable) and/or supporting proof is received to recognize a non-compliance event has taken place.

See Unemployment due to a voluntary act or misconduct.

RapidConnect

Most job seekers are subject to RapidConnect and are encouraged of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.

Job hunters who are qualified for a recommendation to a Workforce Australia or other professional provider, will have an initial visit booked during the Participation Interview. Attending this very first company visit is known as the task hunter’s RapidConnect requirement.

For the most part, meeting RapidConnect requirements will identify the start date of the job seeker’s earnings support payment. Note: this goes through job seekers fulfilling any waiting durations and credentials requirements.

Mutual responsibility requirements

The Department of Employment and Workplace Relations (DEWR) will immediately refer brand-new task seekers to the Workforce Australia online employment service. This excludes job hunters living in Community Development Program (CDP) regions.

Higher rate of JSP for 55 years and over

Single customer aged 55 years and employment over who have been receiving an earnings support payment or allowance for 9 or more constant months might be entitled to a greater rate of payment. The system will instantly determine this and apply the proper rate for qualified customers.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) information might present to customers throughout their online claim. Employer details, name and ABN, will be presented to the customer if STP data is supplied to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the alternative to confirm the employer within the claim. If a customer confirms the company, when on payment, STP pre-filled income will be presented to the consumer when they report. If the customer does not validate the employer, once on payment, the STP company might provide to the consumer once again when they report.